Return & Refund Policy
Return & Refund Policy
PetVastuHub (A Unit of Dhani Enterprises)
At PetVastuHub, we strive to ensure you and your pets are happy with our products and services. However, due to the nature of our business (live animals and consumable products), we have specific policies for returns and refunds.
A. Live Pets
Due to the immense stress caused to animals by travel and changing environments, we DO NOT accept returns or offer refunds for any live pets once they have been sold and delivered or picked up.
- Health Guarantee: We ensure that every pet is vet-checked and healthy at the time of sale. If a pet is found to have a pre-existing genetic health condition (certified by a licensed veterinarian) within 48 hours of purchase, we will review the case for an exchange or store credit. No cash refunds will be issued.
- Responsibility: We provide all necessary health records and care instructions at the time of handover. Once the pet is in your care, their health and well-being are your absolute responsibility.
B. Pet Food, Treats & Consumables
All food and treat sales are FINAL.
We cannot accept returns on edible items due to hygiene, safety, and contamination risks. Once a bag or container leaves our facility, we cannot restock it. Please ensure you order the correct size, flavor, and formula for your pet prior to checkout.
C. Accessories, Toys & Non-Consumable Items
Non-edible items (such as beds, collars, leashes, and toys) can be returned or exchanged within 7 days of delivery, subject to the following strict conditions:
- Condition: The item must be in its original, unused condition, with all original tags and packaging intact. Items that have been chewed, scratched, covered in pet hair, or used by a pet in any capacity will not be accepted.
- Proof of Purchase: A valid receipt or order number is required for all returns.
- Return Shipping: The customer is responsible for all return shipping costs, unless the item received was incorrect or damaged upon arrival from our end.
D. Vastu Consultation
- Refunds for Vastu consultation services can only be requested before the scheduled consultation appointment has taken place.
- Once the consultation has been conducted, no refunds will be issued under any circumstances.
E. Process for Eligible Returns (Accessories Only)
To initiate a return for eligible items, please email our support team at support@petvastuhub.com. Please include your Order Number and clear photos of the item in its original condition. If approved, we will guide you through the return shipping process.
F. Non-Returnable Items
The following items cannot be returned or exchanged at any time:
- Opened or unsealed pet food and treats.
- Grooming products (e.g., brushes, shampoos, wipes) due to hygiene protocols.
- Customized or personalized items (e.g., custom engraved ID tags).
- Items purchased during a clearance or final sale event.