Shipping Policy

Shipping Policy

PetVastuHub (A Unit of Dhani Enterprises)

Welcome to PetVastuHub. We are committed to delivering your pet's essentials safely and efficiently across India.

A. Order Processing

  • Orders are processed within 1-3 business days (Monday-Saturday).
  • Orders placed on Sundays or public holidays will be processed on the next business day.

B. Shipping Methods & Timelines

We partner with reliable courier services (like Shiprocket and Delhivery) to ensure timely delivery.

  • Standard Delivery (India): Delivery typically takes 3-7 business days after processing, depending on your location.
  • Express Delivery: This option may be available at checkout for an additional fee.

C. Shipping Charges

Prepaid Orders: We offer FREE standard shipping on all prepaid orders above ₹999/-. For orders below this value, a standard shipping fee of ₹[Enter Amount] will apply.

Cash on Delivery (COD): COD is available for an extra convenience fee of ₹[Enter Amount].

D. Live Pet Delivery (SPECIAL POLICY)

Special Transport Required for Live Pets

Live pets are not shipped via standard courier services. We do not offer COD for live pet purchases.

  • We offer hand-delivery or specialized pet transport services to ensure the animal's absolute safety and comfort.
  • Alternatively, pet pickup can be arranged from our designated location in Ghaziabad, U.P.
  • Shipping charges for pets will be calculated on a case-by-case basis based on distance and transport requirements, and must be paid in full before transport is arranged.

E. Shipment Tracking

  • Once your order is shipped, you will receive a confirmation email and SMS containing your tracking number.
  • You can seamlessly track your shipment on our website or directly through the courier partner's tracking portal.

F. Delays

While we strive to meet all estimated delivery timelines, delays can sometimes occur due to unforeseen circumstances such as severe weather, public holidays, or unexpected courier logistical issues. We appreciate your patience and understanding in such cases.

G. Damaged or Lost Shipments

  • Accessories & Food: If you receive a package that appears visibly damaged on the outside, please do not accept it from the courier, or take clear photos/videos of the damage before opening it. Contact us immediately at support@petvastuhub.com.
  • Live Pets: We take full responsibility for the pet's safety during transit. If any issue arises during transport, we will handle it directly and urgently with our specialized transport service.